Template:MacOS Issues

[Filename] can't be opened because the identity of the developer cannot be confirmed

If you see "[Filename] can't be opened because the identity of the developer cannot be confirmed" message displayed

Mac OSX users may see this message when trying to install a Bose app. If this message appears, try the following:

Mac users may need to hold the Control key (Ctrl) when opening the file.

Various versions of the Mac OS cannot identify Bose as a developer. The Mountain Lion version of OS X (10.8) includes a feature called Gatekeeper to protect users from installing applications of non-Apple identified developers. The Mavericks version of OS X (10.9.5) temporarily cannot identify Bose as a developer as well.

To open the application, follow these steps:

How to open the app anyway

Open System Settings.
Go to Privacy & Security.
Scroll all the way down.
You will see a message saying:

"ToneMatch Updater.app was blocked from use because it is not from an identified developer."

Click Allow Anyway.
Open the app again — macOS will now show a different dialog with an Open button.
Click Open.

This bypasses Gatekeeper only for this one app, not globally.

More information on Gatekeeper can be found at http://support.apple.com/kb/HT5290