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| ==macOS Issues== | | ==macOS Issues== |
| | {{Template:MacOS Issues}} |
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| ===[Filename] can't be opened because the identity of the developer cannot be confirmed===
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| If you see "[Filename] can't be opened because the identity of the developer cannot be confirmed" message displayed
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| Mac OSX users may see this message when trying to install a Bose app. If this message appears, try the following:
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| Mac users may need to hold the Control key (Ctrl) when opening the file.
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| Various versions of the Mac OS cannot identify Bose as a developer. The Mountain Lion version of OS X (10.8) includes a feature called Gatekeeper to protect users from installing applications of non-Apple identified developers. The Mavericks version of OS X (10.9.5) temporarily cannot identify Bose as a developer as well.
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| To open the application, follow these steps:
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| *Press and hold the Control key while clicking on the application icon
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| **Note: Do not use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu
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| In the menu that appears, select Open at the top of the list
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| A confirmation window will appear. Select Open
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| Without Control click:
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| [[File:SoundTouch-osx-installer 01.png|400px]]
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| With Control click:
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| [[File:SoundTouch-osx-installer 02.png|400px]]
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| More information on Gatekeeper can be found at http://support.apple.com/kb/HT5290
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| More information on opening apps from unidentified developers on Mavericks can be found at http://support.apple.com/kb/PH14369
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