Template:ToneMatch Updater: Difference between revisions
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==MacOS Issues== | |||
===[Filename] can't be opened because the identity of the developer cannot be confirmed=== | |||
If you see "[Filename] can't be opened because the identity of the developer cannot be confirmed" message displayed | |||
Mac OSX users may see this message when trying to install a Bose app. If this message appears, try the following: | |||
Mac users may need to hold the Control key (Ctrl) when opening the file. | |||
Various versions of the Mac OS cannot identify Bose as a developer. The Mountain Lion version of OS X (10.8) includes a feature called Gatekeeper to protect users from installing applications of non-Apple identified developers. The Mavericks version of OS X (10.9.5) temporarily cannot identify Bose as a developer as well. | |||
To open the application, follow these steps: | |||
*Press and hold the Control key while clicking on the application icon | |||
**Note: Do not use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu | |||
In the menu that appears, select Open at the top of the list | |||
A confirmation window will appear. Select Open | |||
Without Control click: | |||
[[File:SoundTouch-osx-installer 01.png|400px]] | |||
With Control click: | |||
[[File:SoundTouch-osx-installer 02.png|400px]] | |||
More information on Gatekeeper can be found at http://support.apple.com/kb/HT5290 | |||
More information on opening apps from unidentified developers on Mavericks can be found at http://support.apple.com/kb/PH14369 | |||
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