Template:KCS Article: Difference between revisions
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== Issue == | == Issue == | ||
{{{Issue|(Symptom, problem, or question)—the issue is described in the requestor's words and phrases—what are they trying to do, what is not working, or what are they are looking for? It is helpful to view this field as belonging to the requestor (even though it may be captured by the responder). It must represent the requestor's perspective and context.}}} | {{{Issue|(Symptom, problem, or question)—the issue is described in the requestor's words and phrases—what are they trying to do, what is not working, or what are they are looking for? It is helpful to view this field as belonging to the requestor (even though it may be captured by the responder). It must represent the requestor's perspective and context.}}} | ||