Template:S1 Pro System Updates: Difference between revisions

Line 8:

[[File:S1 Pro Micro USB Port Service Port.jpg|480px|Connect USB Micro USB cable to the Service port]]

If you purchased your S1 Pro System prior to May 10, 2018 (North America/Europe) or July 2, 2018 (other regions), you must update your firmware using the [http://btu.bose.com Bose Updater]. Then you can connect to the Bose Connect App.

* On your computer, open a web browser and go to btu.bose.com. Keep your web browser open throughout this process

* Review the Bose Updater terms of use, then click "Accept and Continue" if you'd like to run the updater

* Click "Download" to download the updater

* If the web browser gives download options, choose "Run." Otherwise, once the file is downloaded, open it and install the updater

* Connect a USB cable from the computer to the SERVICE jack on your product

* Click "Apply Changes." (Note: If no update is available, the updater shows your product is up to date)

* Once the system has been successfully updated, disconnect your product from the computer

===== Trouble Shooting =====

We have had [https://www.bosepro.community/g/portable/topic/bose-connect-app-version-6-1-0-is-available-now-for-the-s1-pro-system-may-31-2018?reply=38188486748735734#38188486748735734 one report] where the [http://btu.bose.com Bose Updater] tool would not install correctly from the website. The customer had to temporarily disable Avast Antivirus Software to allow the software to run.

==== Bose Connect App ====

@@ Line 8: / Line 8: @@
 [[File:S1 Pro Micro USB Port Service Port.jpg|480px|Connect USB Micro USB cable to the Service port]]
 If you purchased your S1 Pro System prior to May 10, 2018 (North America/Europe) or July 2, 2018 (other regions), you must update your firmware using the [http://btu.bose.com Bose Updater]. Then you can connect to the Bose Connect App.
+* On your computer, open a web browser and go to btu.bose.com. Keep your web browser open throughout this process
+* Review the Bose Updater terms of use, then click "Accept and Continue" if you'd like to run the updater
+* Click "Download" to download the updater
+* If the web browser gives download options, choose "Run." Otherwise, once the file is downloaded, open it and install the updater
+* Connect a USB cable from the computer to the SERVICE jack on your product
+* Click "Apply Changes." (Note: If no update is available, the updater shows your product is up to date)
+* Once the system has been successfully updated, disconnect your product from the computer
 ===== Trouble Shooting =====
 We have had [https://www.bosepro.community/g/portable/topic/bose-connect-app-version-6-1-0-is-available-now-for-the-s1-pro-system-may-31-2018?reply=38188486748735734#38188486748735734 one report] where the [http://btu.bose.com Bose Updater] tool would not install correctly from the website. The customer had to temporarily disable Avast Antivirus Software to allow the software to run.
 ==== Bose Connect App ====