Template:MacOS Issues: Difference between revisions

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===[Filename] can't be opened because the identity of the developer cannot be confirmed===
====[Filename] can't be opened because the identity of the developer cannot be confirmed====
If you see "[Filename] can't be opened because the identity of the developer cannot be confirmed" message displayed
If you see "[Filename] can't be opened because the identity of the developer cannot be confirmed" message displayed


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To open the application, follow these steps:  
To open the application, follow these steps:  
*Press and hold the Control key while clicking on the application icon
== How to open the app anyway ==
**Note: Do not use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu
In the menu that appears, select Open at the top of the list
A confirmation window will appear. Select Open


Without Control click:
# Open '''System Settings'''.
# Go to '''Privacy & Security'''.
# Scroll all the way down.
# You will see a message saying:
: ''"ToneMatch Updater.app was blocked from use because it is not from an identified developer."'' 
# Click '''Allow Anyway'''.
# Open the app again — macOS will now show a different dialog with an '''Open''' button.
# Click '''Open'''.


[[File:SoundTouch-osx-installer 01.png|400px]]
This bypasses Gatekeeper only for this one app, not globally.
 
 
 
With Control click:
 
[[File:SoundTouch-osx-installer 02.png|400px]]


More information on Gatekeeper can be found at http://support.apple.com/kb/HT5290
More information on Gatekeeper can be found at http://support.apple.com/kb/HT5290

Latest revision as of 01:32, 7 September 2026

[Filename] can't be opened because the identity of the developer cannot be confirmed

If you see "[Filename] can't be opened because the identity of the developer cannot be confirmed" message displayed

Mac OSX users may see this message when trying to install a Bose app. If this message appears, try the following:

Mac users may need to hold the Control key (Ctrl) when opening the file.

Various versions of the Mac OS cannot identify Bose as a developer. The Mountain Lion version of OS X (10.8) includes a feature called Gatekeeper to protect users from installing applications of non-Apple identified developers. The Mavericks version of OS X (10.9.5) temporarily cannot identify Bose as a developer as well.

To open the application, follow these steps:

How to open the app anyway

  1. Open System Settings.
  2. Go to Privacy & Security.
  3. Scroll all the way down.
  4. You will see a message saying:
"ToneMatch Updater.app was blocked from use because it is not from an identified developer."
  1. Click Allow Anyway.
  2. Open the app again — macOS will now show a different dialog with an Open button.
  3. Click Open.

This bypasses Gatekeeper only for this one app, not globally.

More information on Gatekeeper can be found at http://support.apple.com/kb/HT5290


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